De Palm Tours earns MLT Vacations 2015 Quality Assurance Award
By Tristan Ralston on 7th October, 2015
Oranjestad, Aruba, October 2015 – De Palm Tours again received the MLT Vacations Quality Assurance Award presented at MLT University in Minneapolis, MN this October. MLT Vacations, a leading provider of vacation packages in the U.S., recently announced the winners during their annual travel agency educational and networking event.
“You are the best of the best and we are proud of our partnership with you,” MLT Vacations President John Caldwell told honorees during the event. “Your passion for hospitality and your commitment to delivering the highest levels of customer service are unmatched in the industry and are evident in all that you do for our mutual customers.”
The Quality Assurance Award recognizes qualifying hotels, destination management companies and rental car agencies in Europe, Mexico, the Caribbean, Latin America, and the United States. For the 2015 award, data was gathered from hundreds of thousands of customers who traveled with MLT Vacations. The annual Quality Assurance Award is earned by partners that achieve a 99% customer satisfaction index and product delivery performance during the preceding 6 months.
Mary Hirschfelt, who manages the daily operations of MLT Vacations account did a remarkable job maintaining this level of service throughout the entire year and the past years”, said Warren Stanley GM of De Palm. “Her years of experience and expertise along with Stephanie Koole’s handling of these accounts makes for a winning team.”
Out of the more than 4,000 hotel, destination management companies and car rental partners offered by MLT Vacations globally, an elite group of 207 hotels, 19 destination management companies and 3 car rental companies earned MLT Vacations’ Quality Assurance Award designation for 2015.
About De Palm Tours De Palm Tours offers airport transportation and tours and activities since 1960 and is well known for their professionalism. Their wide selection has been thoughtfully developed with you, the vacationer, in mind. Besides the very popular UTV tours they offer off-road safaris with Land Rovers, catamaran sailing & snorkeling trips, sunset sails, Submarine tours, comfortable island bus tours, SNUBA®, Sea Trek®, Power Snorkel and last but not least you can spend a day on De Palm Island, Aruba’s only all-inclusive attraction.
Book now and see for yourself why De Palm Tours is rated #1 on Tripadvisor. Besides, De Palm Tours has more than 25 years of experience servicing the group, incentives and meetings industry. For more information please visit www.depalmtours.com or www.depalmtoursdms.com, Twitter @depalmtours.
About MLT Vacations MLT Vacations, one of the largest providers of vacation packages in the United States, manages multiple vacation brands, including Delta Vacations, in partnership with Air France Holidays and Alitalia Vacations, and Aeromexico Vacations. Through its unique airline partnerships, MLT Vacations offers the lowest available airfares, discounted hotel rates at thousands of appealing hotels worldwide, a broad selection of sightseeing excursions and activities, bonus miles for travelers through frequent flyer programs, with a best price guarantee. Travel agents are also provided attractive financial rewards such as commission on all vacation package components, including all airfares, and lucrative incentive opportunities, ongoing training and education, and superior service for travel agents and their valued clients. For general information about MLT Vacations, please visit www.mltvacations.com. For travel agents wishing to access the full scope of MLT Vacations product offerings, please visit www.worldagentdirect.com or Twitter @MLTVacationsPR.